Notice of Privacy Practices

Effective Date: May 25, 2025

Overview

Your access to the Red Line Scripts mobile application and website ("www.redlinescripts.com") is governed by our Terms of Use and this Privacy Policy.

Red Line Scripts ("we," "our," or "us") is committed to protecting your privacy and the confidentiality of your personal and health information. This Notice of Privacy Practices ("Notice") explains how we collect, use, disclose, and protect your Protected Health Information ("PHI") in compliance with applicable laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), HIPAA (as applicable), and related provincial and federal regulations.

By using our services, you consent to the practices described in this Notice.

What Information We Collect

We may collect the following types of information:

Personal information (e.g., name, email, phone number, address)
Payment information (e.g., credit card or billing details)
Health information required to provide pharmacy and telemedicine services (e.g., prescription history, medical conditions)
Device information and usage data (e.g., IP address, session data, app interaction)
Communication preferences and feedback

How We Use Your Information

We use the information we collect for the following purposes:

To provide and manage pharmacy and telemedicine services
To process transactions and verify your identity
To respond to customer service requests
To personalize user experience and improve services
To contact you regarding prescriptions, health-related information, or safety updates
To comply with legal and regulatory requirements

Sharing and Disclosure of Information

We may share your information:

With licensed healthcare providers and pharmacists for treatment and service delivery
With third-party service providers (e.g., payment processors, delivery partners) under strict confidentiality agreements
With insurance providers to facilitate prescription coverage
As required by law (e.g., court orders, law enforcement requests)
In the event of a business transfer or merger, where necessary for service continuity

We do not sell your personal or health information to third parties.

Your Rights Regarding PHI

As a patient, you have the right to:

Request access to or copies of your PHI
Request corrections to your health records
Request restrictions on certain uses or disclosures
Request communications via alternative means or locations
Receive an accounting of disclosures
Withdraw prior consent (where applicable)

To exercise these rights, contact our Privacy Officer at privacy@redlinescripts.com or call 1 888 795 4635

Data Storage and International Use

Your data may be stored on secure servers located in Canada or other jurisdictions with adequate privacy protections. By using our services outside Canada, you consent to the transfer and processing of your data under Canadian law.

Data Security

We use industry-standard safeguards to protect your personal and health information. However, no method of transmission over the Internet or electronic storage is 100% secure. Use of our services is at your own risk.

Children's Privacy

Red Line Scripts services are intended for users age 18 and older. We do not knowingly collect information from children under 18.

Policy Updates

We reserve the right to update this Privacy Policy. When changes are made, we will revise the effective date above and post the updated Notice online. Your continued use of the app signifies your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Notice or your privacy rights, contact:

Chief Privacy Officer

Email: privacy@redlinescripts.com

Phone:1 888 795 4635